Stop the presses!
I just received an email about a mechanical problem with a Thumper massager.
A gentleman was wondering if I knew about possible places for a malfunctioning Thumper unit to work again.
At the time, I didn’t have any answers for this person (as far as a local repairman is concerned) but, while researching these percussion massagers, I came across a lot of reviews that mentioned receiving customer service assistance over the phone (with a real person) and talk about some common but simple repairs on your Thumper massage units.
I’m not sure if these repairs are that simple for all massager models, but the most common repair for the Thumper that I have (MP2) seems to be with the switch and it seems to be a pretty easy fix.
Here are the instructions for correcting a malfunctioning switch.
Fix Thumper Mini Pro Switch – Problems:
- The switch has stopped working and no longer “clicks” between settings, rendering the device unable to turn on or off.
- There is a long delay before the massager begins to vibrate. Can this problem be corrected?
Both situations occur when the internal connections of the switch or the switch box are faulty or broken. I have the same Thumper model, the MP2, and I experienced the same problem.
Correcting the problem:
First you want to check and see if the switch moves freely.
If the switch is stuck or stuck (without clicking), you will need to clean the switch connections and the switch housing (the plastic part that the switch slides into) and then replace the switch.
Don’t let the word “reset” scare you off (it’s a cool word for “reassemble”), this is an easy job to do and you won’t need any special tools, just a flathead screwdriver and maybe a Phillips screwdriver should do the trick; oh yeah, and some steel wool.
What to do first:
First, the unit must be opened and the panel behind the switch must be cleaned and the connection must be rewired if they separate from the contact points; otherwise, (and this is usually the case), the connection points should be cleaned.
Before unscrewing anything, try this first:
* Turn off the switch (it’s actually a cover), you will see the actual switch underneath.
Once you access the switch, take a cotton swab dipped in 91% isopropyl alcohol and clean the contacts (note that there are several sets of contacts that control the speeds).
If the simple alcohol swab doesn’t work, roll up some steel wool (a small piece rolled up tight and tight) and stick it into the transparent switch openings on the top of the switch (when you have the switch open in front of you, this will make more sense).
With the steel wool in place, take a small flat screwdriver and move the steel wool up and down the length of the switch until you see that the contacts are clean.
Make sure to move the switch up to clean the lower contacts and down to access the upper ones.
Let’s see if it works:
This is something important:
You want to be safe and blow off any excess wool particles from the switch before reassembling and testing the switch.
When you plug your Thumper Mini Pro back in, it should run like new on all three speeds.
If you have any problems or are still not working, please contact Thumper Inc. at 1-800-848-6737.
Return to the email I received
Unfortunately, the switch was not the problem with Mr. C’s unit, his problem sounded a bit more internal than a dirty contact, but the parts he needed were available to him, he was simply not interested in repairing the machines himself and not I was’ excited to send them in for repair because of the exorbitant shipping costs.
He told me they had two Mini Pros that needed service and as you can imagine shipping them to Canada and vice versa is expensive.
You wanted to know if there was anyone here in the United States who worked for them?
He got a few circuit boards and miscellaneous parts from the dealer he passed through, but he didn’t want to get into fixing them himself (if he could help it).
I told him that I haven’t had any deep mechanical issues with any of the thumpers I own, just a minor issue with the switch, but on my website I referenced a review where a guy got quite a bit of help over the phone. .
I can understand that you may not want to maintain the unit yourself, but it is good to know that if you wish, these are machines that can be repaired by the owner (rather than disposable) with the correct orientation.
I knew this wasn’t much help, but I wished him the best of luck.
My personal experience
Unfortunately, I couldn’t help Mr. C with his problem, but I sympathize with him because I myself have two Thumpers and have yet to experience any major problems with either of them (I’m knocking on wood as I write this).
I don’t like having to spend money unnecessarily and a shipping cost to Canada and back for something that weighs 7 pounds is probably not cheap so I am very happy that Thumper is willing to provide replacement parts and instructions for my machine. work again. I would really miss my Thumper if it were gone for three weeks.
It looks like Mr. C would too, why else would he have one of each if they didn’t do exactly what they said they do and they do it right?